Rhymes with Purple customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

 

Contact details

 

Email: info@rhymeswithpurple.net

 

What information we collect, use, and why

 

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details

• Addresses

• Pronoun preferences

• Payment details (including card or bank information for transfers and direct debits)

• Video recordings

• Audio recordings (eg calls)

 

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details

• Addresses

 

We collect or use the following personal information to comply with legal requirements:

• Name

• Contact information

• Identification documents

• Any other personal information required to comply with legal obligations

 

Lawful bases and data protection rights

 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

 

If you make a request, we must respond to you without undue delay and in any event within one month.

 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data

 

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Our lawful bases for collecting or using personal information to comply with legal requirements:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Where we get personal information from

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• Directly from clients

 

How long we keep information

[Insert information about how long you store personal information here.]

[You said you didn't have a retention schedule, or you weren't sure. Once you've downloaded or copy and pasted this privacy notice, you can fill the information in above. You must not publish the privacy notice without it.]

 

Who we share information with

 

Others we share personal information with

• Other financial or fraud investigation authorities

• Insurance companies, brokers or other intermediaries

• Organisations we’re legally obliged to share personal information with

 

How to complain

 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

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The ICO’s address:  

        

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

Helpline number: 0303 123 1113

 

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated: 10 September 2024

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Rhymes with Purple is committed to providing a supportive and inclusive culture for: 

• all those who need our services 

• our clients

• our team and 

• other collaborators. 

 

We recognise the positive value of diversity, promoting equality and fairness, and challenging discrimination. 

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We welcome our legal duties not to discriminate as a service provider and an employer.

 

We aim to go beyond the narrow scope of legislative compliance and follow best practices, making equality, diversity and inclusion a fundamental part of all our activities. 

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We recognise that people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we wish to encourage and harness these differences to make our services more relevant and accessible.

   

We will not discriminate or tolerate discriminatory behaviour on the grounds of race, colour, sex, gender identity (transgender), disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, caring responsibilities, sexual orientation, age, those identifying as non-binary, social class, educational background, employment status, working pattern, trade union membership or any other factor. 

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This policy relates to all aspects of work undertaken by Rhymes with Puplre, including employment and recruitment and selection, meeting client’s needs and service delivery, and working with and supporting suppliers, supporters and other associated third parties.

At Rhymes with Purple, we want to provide a service where everyone is comfortable coming to us for advice and Production Services in a workplace where everyone belongs. At the same time, speaking up for people who face intense disadvantage, detriment and harm is also a crucial part of our belief. Bringing these elements together means we are a proudly trans-inclusive service, in line with our values and social justice approach to advancing equity, diversity and inclusion.

 

​We are committed to providing equal opportunities and value for all, respecting the diversity of our team and clients. We believe everyone deserves to be treated with dignity and respect, regardless of gender identity or expression. We have a zero-tolerance approach to discrimination, victimisation or harassment based on a person’s gender identity. We have confidential and supportive methods of reporting experiences or witnessing bullying, harassment, and intolerance for clients and our team members.​

 

We are committed to creating a welcoming and inclusive environment for all individuals, including those who identify as Trans (‘denoting or relating to a person whose gender identity does not correspond with the sex registered for them at birth.’). We have chosen ‘trans’ because it is one of the broadest and most widely accepted words in current use. However, we recognise it is not a term everyone uses and we recognise and respect everyone’s right to choose how they, as individuals, are described. As in any situation where opinions differ, we always encourage respectful dialogue, remembering there is a person behind the statement. We ask all team members to be mindful of discussions that affect some people more directly and personally than others.​

 

We recognise the importance of using language affirming and respectful of trans individuals, and we will make every effort to use appropriate pronouns and terminology. We are committed to ongoing education and training for our team to ensure we provide the best possible service to all clients and collaborators.​

 

We acknowledge that trans individuals face unique challenges and discrimination in our society, and we are committed to providing support and resources that are sensitive and responsive to their needs. We will work to ensure that our services are inclusive and accessible to all individuals, regardless of their gender identity or expression.​

 

At Rhymes with Purple, we stand in solidarity with trans individuals. We are committed to advocating for their rights and working towards a society that is inclusive and accepting of all individuals, regardless of their gender identity or expression.